Refund policy

We want you to be happy with what you ordered. If it is not right for you, we will sort it out. Write to info@alleboutique.com - we are available Monday to Friday, 9:00 AM - 6:00 PM (ET), and we aim to respond within 24 hours.

Our 30-Day Money Back Guarantee

You have 30 days from the day your order is delivered to request a return, for any reason. To qualify, the item must be unworn and unwashed, with its original tags attached and in its original packaging. Both defective and non-defective items may be returned - you do not need a fault to change your mind.

This is what the guarantee covers, in plain words: request your return within those 30 days and, once we receive and inspect the item, we refund the full purchase price to your original payment method within 7 days. There is no restocking fee. Return shipping is paid by you when you simply changed your mind, and by us when the item is defective, damaged or incorrect - see "Who Pays for the Return" below.

How to Start a Return

Send an email to info@alleboutique.com with your order number and a short note about why you are returning the item. Once your request is approved, we reply with the return address and step-by-step instructions. Please wait for those instructions: parcels sent back without an approved return request cannot be accepted or refunded.

Who Pays for the Return

When you return an item because you changed your mind or it was not what you hoped for, the cost of return shipping is yours to cover. When an item reaches you defective, damaged, or simply not what you ordered, we cover everything - the return costs you nothing and you receive either a free replacement or a full refund, whichever you prefer. We never charge a restocking fee.

Exchanges

Exchanges are welcome. Start a return as described above and tell us which item you would like instead; we send the replacement as soon as your original item is on its way back to us.

Damaged or Incorrect Orders

Please look over your order as soon as it arrives. If anything is defective, damaged in transit, or different from what you ordered, email info@alleboutique.com straight away - a photo helps us move faster. We will resolve it with a free replacement or a full refund, at no cost to you.

Refunds

Once your return reaches us and has been inspected, we email you to confirm the outcome. Approved refunds are returned to your original payment method within 7 days of that inspection. Your bank or card issuer may need a few extra days to show the money in your account.

Items We Cannot Accept

We are unable to accept items that have been worn, washed or altered, items returned without their tags and original packaging, or returns requested more than 30 days after delivery. If a returned item arrives in that condition, we contact you before taking any further step.

Shipping

Processing and delivery times, and the free US shipping that applies to every order, are set out in our Shipping Policy.

Business Information

Alle Boutique is owned and operated by Casper sale, a company based in the Netherlands, operating Alle Boutique, a brand in the United States.

Store name: Alle Boutique
Company name: Casper sale
Company number (KVK): 94159491
Email: info@alleboutique.com
Customer service hours: Monday to Friday, 9:00 AM - 6:00 PM (ET), closed Saturday and Sunday

We aim to respond within 24 hours. Questions about a return can also be sent through our contact page.